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Leave a review of Lightwire

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Lightwire was founded in 2006 as a result of a single issue: Dr Murray Pearson could not source a reliable broadband internet connection to his rural property in the Waikato. This led Dr Pearson to undertake a research project through the University of Waikato and to develop No 8 Wireless, which would later become Lightwire. They take their mission of connecting people and businesses with the fastest internet and best network technologies very seriously. So seriously in fact that if there isn’t a solution, they will build one. Taking their local knowledge, can-do attitude, and ability to turn research and development into smart consumer-based solutions Lightwire aim to lead New Zealand in connectivity technology.

Lightwire know the Waikato. Based in Hamilton, New Zealand, their team turn research and development into world-class solutions for people like you. For over a decade Lightwire have been connecting small communities and more recently, providing complex network, data and internet solutions Waikato-wide.

Lightwire’s history is steeped in innovation and they continue to create practical solutions to rural, residential, prepay and business customers throughout the Waikato. 

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 6.9
Reliability 7.0
Speed 6.4
Support 7.4
Features 7.8
Value 6.2
Average from 11 reviews
Showing 1-5 of 11 items.
2021-07-19 09:10:56
Craig Barrow 10.0
kia ora. We so loved Lighwire when we lived in the middle of nowhere. Good speeds for rural and absolutely amazing support. Love them!
Pros
Excellent rural access and pricing
Cons
slow as it is rural, but good speeds for rural
2021-06-14 17:59:39
Anne Marie Garcia 4.0
We used to be with Netsmart and they had an amazing customer support as well as quick techinical intervention when there was an issue. Sadly Lightwire purchased Netsmart in 2016 along their existing clients. Lightwire did not contact all Netsmart clients explaining what to expect in regards to services. In December 2020 our equipment had to be upgraded as incompatible with their new upgrade network and we got invoice $600. We were offered to pay $300 + 10 a month for a full maintenance which we accepted but incompetent staff means we were not invoice and our acceptance for the conditions forgotten. We have just had recently another faulty equipement and again invoiced $600. Get very expensive. ...read more
Pros
Propose plans of 200 GB for $155 relative speed 16 GB download 5GB upload
Cons
Equipment is not very strong, highly senstive, gets faulty quick particularly with bad weather. I advise to check with your insurance to insure it. High fees to repair at $600 each time. Also can be up to 5 working days before you get an intervention. They make mistakes like forget to invoice then invoice 7 months later. Not very good communication with Customer support. They also provide tech support to repair faults then once done you get the surprise it will be $600 again. ...read more
2021-04-12 11:43:12
scott Norris 9.0
Cant fault them, we are not heavy users but speed is great and they are the cheapest by far for rural where we are
Pros
cheapest in our area, Technician was really good who installed the dish
Cons
none at all really
2021-01-26 16:11:02
L Rolton 5.6
Not to bad for Rural Broadband, however is expensive for the amount you get on each plan ..... someone is making a very comfortable living from the rural sector? The other thing they are not very flexible and won't divert from their conditions .... not willing to discuss either. Interesting that Covid has happened and this company is not listening or willing to help!
Pros
Reasonable support
Cons
Unwilling to talk away from their terms and conditions!
2020-02-10 11:42:33
Dianne Macdonnell 7.8
Joined LightWire in 2008 - a fantastic, ground-breaking Kiwi company. Sadly, became too expensive and speeds can't match other companies like yourselves. Their support team is simply excellent though - calls answered quickly always, and problems always sorted quickly.
Love the company. Just not able to continue with them, and they understand.
Pros
Most admirable Kiwi company. Super-excellent support.
Cons
Now too expensive and speeds can't match other companies like yourselves.
Showing 1-5 of 11 items.
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