Orcon
- Plans
- Information
- News
- Reviews
total
-
Reliability 5.7
-
Speed 6.0
-
Support 5.1
-
Features 5.7
-
Value 5.3
Average from 109 reviews
Orcon knows its stuff when it comes to internet. The company was the first to unbundle the local loop, the first to launch a mass-market plug and play VoIP device, and the first to get Kiwis hooked up to ultra-fast broadband.
Orcon offer gigabit residential plans, bringing a new level of broadband speeds to Kiwi consumers, along with ADSL, VDSL and Fibre with or without homeline services dependant on what is available at your broadband region. All of Orcons internet plans offer unlimited data.
** NOTE: The above information has been provided by the ISP or reproduced from their website **
What is Google Wi-Fi?
What is Google Wi-Fi? Find the best NZ deal to try out Google Wi-Fi at home! Learn about the key benefits and features.
Naked Broadband
If you’re after a reasonably cheap, simple broadband plan, have you considered going naked?
Compare Power and Broadband Bundled Providers
Bundled Plans for Broadband and Power phone and internet bundles are becoming much more popular. But why? Find out the best broadband and power bundles here
Family Filter
Family Filter is a provider’s tool to defend your internet connection from inappropriate/harmful content. It is one of the easiest ways for parents to safeguard their kids online.
Best Fibre Broadband Provider Broadband Compare Awards 2017 - Finalists
The finalists in the Best Fibre Broadband Provider category of the Broadband Compare Awards 2017 have been named.
total
-
Reliability 5.7
-
Speed 6.0
-
Support 5.1
-
Features 5.7
-
Value 5.3
Average from 109 reviews
Dave31st January 2017
Had fibre with Orcon since 2013, great on 100/50 plan, loved the 200/200 plan...but the 1Gb offering is a nightmare, zero support from the level 2 tech folk. Very poor. Beware! We have been without a phone for long periods, and are getting slow download speeds. Beware!!!
Cons:
No support from the support team. No followup. Not happy!
Kamal29th January 2017
Support in not even supportive at all
Pros:
I have been with Orcon for over 3 years. It was good initially. Speed was average
Cons:
Unfriendly, Rude customer support.
Richard19th January 2017
slow speed of line. haven't upgraded Modem ever after many years despite requests
Pros:
support helpful
lots of services other don't do such as domain name hosting
Cons:
slow line
too much spam gets through
old routers never refreshed
Mark Elder3rd January 2017
Been with Orcon for about a year. Was fine, had a few DNS issues, but was easy to deal with. Contract ended and they switched us out to a new plan with the same speed and unlimited data, but it's unbearably unstable and they refuse to deal with it.
Pros:
Plan included a decent VOIP phone, and for the most part, they were fine - until December 2016.
Cons:
1. DNS issues. Their DNS servers are screwy.
2. Incredibly poor speeds during peak hours - only a few kbps. Orcon says it's totally fine and we should be happy with what we have. They refuse to fix it or release us from ...read more
Manjula Weerasekara23rd December 2016
Don't trust this company , broken there own agreement few times and still failed to give a agreed facility
SERVICE 0,
TRUST 0,
CUSTOMER SERVICE 0,
after contract period asking their modem too , totally dump.
If anyone wanna know ,what is the smell of "ROTTEN EGG " look like ?this is the company you looking @
Philip Biddlecombe18th December 2016
Be careful with this company.
Pros:
Support team generally good.
Cons:
Terrible customer service
Greg29th November 2016
Awesome, just awesome
Pros:
- 2 month for free
- just $5 for a landline
- smooth installation
- 114 mbps
- customer service
Cons:
- no
Trudie28th November 2016
Disconnected my internet 3 times within a space of 4 months of being with them. The reason for all disconnections was their error as I pay by direct debit, so not payment issues. When connecting me initially they disconnected my existing service provider but I hadn't received my modem yet. They said that wouldn't happen again, but we were without internet for atleast 3 days because it was on a Friday night, we had discovered coming home it had been disconnected, and they trie ...read more
Pros:
Speed is good, when its on. Support is available for the basics. Bills can be emailed to you.
Cons:
Trying to get action or confirmation timely is pathetic. No preparation or process when coming to transitioning onto new systems, they don't even call to make sure the modem is received, they just guess. And they are ALL ...read more
Julie18th November 2016
I spent 36 hours on phone to Orcon in many phonemails of about 20 minutes to over an hour long trying to get my Ultra fast broadband and VOIP phone to work simultaneously. But I am now leaving them because they still haven't managed to do this after about 9 months. Very frustrating. Their phone help-centre is in the Philippines and there is little coordination and noone has the authorisation to make a decision!
Pros:
Off shore help-desk. They are inconsistent, and are happy to waste a lot of the customers time to go over and over things that have already been checked by someone else - I got 5 routers and still things didn't change! A ...read more
Cons:
They got the internet to work at a decent speed eventually, but still the VOIP didn't work.
