Average from 32 reviews
Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.
In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.
In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.
In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.
As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).
** NOTE: The above information has been provided by the ISP or reproduced from their website **
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This month is a great month for you to compare broadband plans and find the best broadband plans in NZ because these are two great offers from two fabulous NZ ISP's.
Average from 32 reviews
fue oxley15th March 2018
this isbthis worst provider I have ever dealing with. So demanding eith their payments, customer service on phone just cannot negotiate or help with my enquiries and the combination deal for broadband and power supposed to be cheap but it's not cheap.
2 years contract is too long and camt wait to switch back to my previous provider
I was just giving it a try but trust power is the last i will ever choose again. not good with everything
Elmer Espiritu21st February 2018
Although Im fibre connected during peak hours my internet becoming slow at times.
Service is a little bit average.
Phillipa Clark14th February 2018
Pretty reliable but without electricity bundled in as well not a great deal.
Good initial deal
Only a good price if with power.
Dot Dalziell14th February 2018
TrustPower were very, very slow at getting us hooked up - it took about 3 months from the time we agreed to use their service. Mind you, this could be at least in part because we needed to have Chorus connect us up to UFB. Also, neither Chorus nor Trustpower were good at explaining what options we had, the process they needed to step through, etc.
june1st February 2018
Did not use features
Good customer service. No problems
Nothing to report
Janet Jones26th January 2018
Costs $79.00 per month ADSL bundled with power and gas
Net keeps dropping out while online. Having lived rurally for 10 years we thought moving back into town our internet would be more reliable and quicker. Not so. We have the same crappy service as before.
Now weighing ...read more
Jaap Noordeloos30th November 2017
As with most companies they value new customers a lot more than their existing ones.
Tom Drummond11th October 2017
Were very good initially then began to deteriorate over time. Made a mess of a relocation and were unable to provide fibre despite it being wired into the property.
Can be very good when they are on to it.
Can't retail fibre in all areas where fibre is available
Margaret Wilde1st October 2017
Average for support and speed. Seems to vary a lot
Bryan Richardson16th September 2017
Very slow, and no local free calls on landline, also I want to have the same supplier providing my mobile as well