Average from 61 reviews
Back in 2007, Trustpower Phone & Internet (then known as Kinect), began providing phone services to residential customers. The same year, we began offering services over ADSL to residential and business customers.
In 2010, we successfully implemented an ISP network and began providing internet services directly to our customers. As is the case today, our service was supported by Trustpower’s strong wholesale relationships with network companies.
In 2011, the Government committed $1.35 billion to build an Ultra Fast Broadband (UFB) network throughout New Zealand. We soon started planning to offer UFB to customers and connected our first ultra fast broadband customer in August 2012. Today, we provide over 500 customers with phone and internet services over UFB. Internet speeds range from 30 megabits to 100 megabits per second.
In 2013 we had 27,500 telecommunications customers. Over 16,000 of them were with us for their broadband service, and the number continues to grow.
As always, we strive to offer our customers quality service. We are also committed to ongoing innovation and excellence across the telecommunications sector. Trustpower is a member of the Telecom Carriers Forum (TCF).
** NOTE: The above information has been provided by the ISP or reproduced from their website **
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This month is a great month for you to compare broadband plans and find the best broadband plans in NZ because these are two great offers from two fabulous NZ ISP's.
Average from 61 reviews
Logan Wilson21st September 2018
We were with these guys for 2 years they were not bad but not good either. We had alot of drop outs over this time and most occasions resulting in us requiring there tech support. Trustpower does handle their customers well and tech support does go the extra mile to help solve any issues. In the end our modem died but we had gone over our contracted time so not sure if the modem dying was a set up by them to try and get us to re-sign to the new plan prices which had been raised!
Top notch customer support
Now offering a samsung appliance with 12 and 24 mnth contracts
Constant connection issues
Janine15th September 2018
Great consumer service
Crap router - cheap ones
Dean Ligtenberg7th September 2018
Had nothing but problems with speed from day 1 could vary from 0.1Mbps - 10Mbps (usually while watching something) and numerous drop offs.
Fairly good customer service on the phone but lots of excuses and little or no action.
Poor inconsistent speeds, numerous daily drop offs, they would never follow up with line providers and close the job quickly even though problems still persisted, very frustrating, eventually their answer was to allow us ...read more
Simon Pivac 1st September 2018
Every day had to reset modem
And signal was not far and wouldn't go through walls
Dawnson Vaine24th August 2018
THE WORST BROADBAND/INTERNET EVER!!!!!!!!!!!!!!! HELLA SLOW ALL THE TIME, SPEEDS GO FROM SLOW TO SLOWER BACK TO SLOW. THERE IS NO END TO HOW SLOW THEY CAN GO.
oscar10th August 2018
not to be trusted
firstname.lastname@example.org August 2018
Was charged $300 for cancelling my contract. However still got a bill for the next month for Boradband. When querying it I was told I didn't notify them for cancellation. My question is how did they charge me for cancelation when they didn't know I can cancelling?? I was asked to pay for it - which I did.
They blamed Spark my next service provider for not notifying them. I have this on email...
What a money making scheme!
Brand bard is not up to speed it fell over now and then hence why we changed.
John Callan29th July 2018
Accidentally got locked in to a two-year contract at $94-a-month, which is pretty steep for a fairly basic service.
Kam Chwee27th July 2018
The landline and broadband service was 55% more expensive than the cheapest equivalent service available. The large amount of rainfall in the recent months caused the underground water table to rise higher than previously. Underground copper cable joints in the higher areas began to feel the effect of this higher water table. My copper voice service was down for a month and the broadband speed dropped to 200kbs at one stage.
An average ISP service.
No reason to pay more for equivalent service
Paul Redmond24th July 2018
No problems with the internet service but switched because the power bills were very high