Average from 159 reviews
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Average from 159 reviews
Hemana23rd May 2018
After two years of paying vodafone $177.33 per month for their Sky package (1) basic (2) sport (3) movies plus home phone plus unlimited broadband, I suddenly got a bill for $304.49. Took a lot of phone waiting time but I finally get to talk to a human who said she understood where the problem was and she would rectify things and send a new bill with corrections and not charge the $18.00 odd late payment fee. The following week I received the new bill which was for $304.49 pl ...read more
Similar to every other supplier but terrible communication problems if you are lucky enough to get through to them by phone.
Extremely difficult to make contact by phone...also hard to make contact with someone who can actually help you.
Hemana21st May 2018
For the last two years My Broadband , home phone and Sky TV package cost $177.33 This month I got a bill for $302.63 and have tried to find out why and what can I do about it. I spoke to someone (several) by phone and thought it was sorted but got new bill for this month with increase of another$18.00 on top for late payment. I have had enough of hanging at end of phone for really long periods and getting nowhere so am changing everything to better providers.!!!
Ettienne Lambrecht20th May 2018
At the end of the previous 12 month period,I was offered a NEW deal. On paper this was GREAT - except when the first bill arrived I noticed nothing of these new "loyalty" promises. After battling for 3 months to get them to fix this, I still don't have any luck in being charged for what I have been offered - bye, bye Vodafone...
Make offers to existing customers and then NOT sticking to the offered deal
Aidin19th May 2018
Support team are very knowledgeable
It takes a life time before someone from support answer your call
George Ronald Bingham17th May 2018
Response to queries is pathetic. When we moved I cannot count the number of times we had to call to finally get connections we wanted. This included our Sky connection which is through Vodafone. The latest query which included a request re VDSL availability has still not been answered from over a month ago despite follow ups.
Rob Holmes12th May 2018
Reasonably reliable - but occasional issues.
Speed was consistent and adequate
Terrible online account services. Always reporting errors. Hard to reach a person too.
Clive11th May 2018
We were with Clearnet. Support deteriorated with Vodafone but broadband itself was fine. They put up the price and the when I moaned they reduced it. Good value then but only 40gb with high cost for extra
Broadband quality was good but help desk support sometimes good and sometimes terrible to get on to
Poor support. Extra data usage very dear
Adrian Macey9th May 2018
I got misleading info when asking about fibre, which has just come to our street. Essentially the response was that I did not need fibre as I already have FibreX with high enough speeds and that the part that was copper cable gave advantages over full fibre. But see below re speed
Pretty reliable with the former Clear cable. Apart from the issue mentioned in the comments section, sSupport has been good, and wait times hugely improved.
Speed appears to vary and I am not getting the highest speeds promised. .
Peter Keyzers8th May 2018
Vodafone is completely unprofessional, incompetent and unreliable. They should be banned from doing business or being involved with anything to do with broadband or supply of TV services. They couldn't organize an orgy in a brothel.
Bill Konings7th May 2018
frustrating having to contact Phillipines to explain local problems eg. connections, addresses, technical data to solve things such as black spot coverage and account queries.
Appear to understand and very willing to help but some things seem to get lost when finally contacted by local office to become a matter of two steps forward and one back.