Average from 222 reviews
Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
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Average from 222 reviews
kok wai yong16th January 2019
Current plan is most expensive among most provider
Good brand name and support
Rob Barr16th January 2019
If you don’t need to speak to anyone at Vodafone it’s ok. If you do, good luck.
Cheap movie tickets.
Appears that only 2 people
answer the phone
Chris Ashton15th January 2019
Leaving vodafone because our mobile coverage is shocking . Over the holiday period, we lost mobile coverage all the time, even when we were in Canterbury. The broadband is also very slow . When ringing them this morning , they said that we should of had 3g mobile coverage but we couldn't ring or receive calls yet a spark ph had full coverage. . I think Vodafone is vastly overrated.
Alecia3rd January 2019
Ended up switching because of price. Vodafone has good deals, but mostly for new sign ups
The Customer service when I needed help was fantastic.
Quite slow for VDSL when streaming and our skype conversations would always break up
W Q Peng2nd January 2019
Vodafone's billing system is a mess, every month I have to communicate with the billing team to fix the bill. The communication is really poor. Although they try to fix the problem by follow-ups, it failed again and again with no extra compensations. It wasted so much of my time each month.
Connection is relatively quick.
Speed is considerably slow for video calling. Communication is poor, they will communicate one price over the phone and the bill shows another; when I asked for a phone number to be connected, they gave me a new one. I a ...read more
Kiel Adlam20th December 2018
Good service but like negotiating with a bulldozer when you have to call service desk.
Very reliable. Had no issues at all in that department and for the most part speed was good.
Value is fine until your contract period is up. Then you're not eligible for the new customer discount making it far from the best deal around.
The call center is a battleground. I had a lot of trouble getting my wall ...read more
Simon Holmes18th December 2018
Good provider just too expensive, managed to get 10x the speed from another provider for the same cost
George16th December 2018
Rob 13th December 2018
I had fibre with a land line, in the 2 years that I had the land line, it never worked... I spent many hours on hold trying to get through to the contact centre which was a waste of time. In the end I decided to leave and was warned that i was breaching contract (penalties) but countered that the land line issue was a breach by Vodafone because I had paid for it and never received it. The Vodafone people were awesome and refunded the cost of my landline for 2 years (which in ...read more
The Vodafone Ultra Hub is an ok modem. The online management is pretty good.
The Ultra Hub modem isn't strong enough to get continuous signal upstairs. The service from Vodafone is not good, but is it anywhere?
Bex Brown11th December 2018
Constantly cuts out for no apparent reason. Next to impossible to get anyone to answer their phones and actually help you. Would not recommend at all