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Vodafone Broadband

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  • Special offer
    Ultimate Home Fibre
    3mths free Broadband + Vodafone TV
    Special

    3 months free Unlimited Broadband and Vodafone TV Intro when you switch to our Ultimate Home fibre or FibreX** plan on a ...

    3 months free Unlimited Broadband and Vodafone TV Intro when you switch to our Ultimate Home fibre or FibreX** plan on a 12 month term plus get a $50 Prezzy card if you switch online today. Terms apply. 

    Read more
    3 mths FREE

    3 months free Unlimited Broadband and Vodafone TV Intro when you switch to our Ultimate Home fibre or FibreX** plan on a ...

    3 months free Unlimited Broadband and Vodafone TV Intro when you switch to our Ultimate Home fibre or FibreX** plan on a 12 month term plus get a $50 Prezzy card if you switch online today. Terms apply. 

    Read more
    Terms and Conditions apply. Please read them carefully.

    3 Months Free

    • Offer available to new Vodafone customers who sign up to an eligible Unlimited ADSL, VDSL, Fibre or FibreX Broadband plan on a 12 or 24 month term.
    • Smart Connect plan is not available with Fibre 200, Fibre Max or FibreX Max.
    • The 3 months free is applied when your broadband becomes active with Vodafone and will show on your first or second bill.
    • If you leave Vodafone Broadband within 12 or 24 months of joining, the 3 month free will be debited back to your account on a pro-rated basis based on the number of months remaining in your contract term.
    • This offer is not available in conjunction with any other offers.
    • Offer available for a limited time.
    • Your monthly price includes your base monthly fee for your broadband plus a 99c telecommunications levy contribution.
    • Unlimited broadband is for residential use only.
    • Offer includes a modem and standard broadband connection on Fibre, VDSL, ADSL, and FibreX plans. $14.95 modem postage and handling charge applies. Terms apply, see terms for ADSL, VDSL, and Fibre here . Cable and FibreX customers will receive free use of a modem for the duration of their services and a free standard broadband connection and wiring. See FibreX and Cable modem and connection offer terms here.
    • There is a charge of $10 per month to add a home phone.
    • On Account mobile customers on eligible plans get an additional $10 discount per month.
    • $199 early termination fee applies for 12 month term contracts.
    • $299 early termination fee applies for 24 month contracts.
    • Broadband not available everywhere, see what you can get.
    • Consumer Terms and Residential Broadband, TV and Fixed Line terms apply.
    • You can download the My Vodafone app to easily check your data, mins and TXT usage any time.

    $50 Prezzy card online only offer terms and conditions

    • Offer available to new Vodafone customers who sign up to an eligible 12 or 24 month term Smart Connect or Ultimate Home broadband plan online only. 
    • We’ll send your Prezzy card to you after your Broadband connection is activated.
    • Your Prezzy card will be sent to the hardware (modem) delivery address you specify when you sign up online.
    • When you receive your Prezzy card in the mail, it will be locked & you must unlock your card before you can use it. Call 0800 450 509 or visit prezzycard.co.nz/how-it-works/ to unlock your card.
    • Prezzy card terms and conditions apply.

    NEON with Ultimate Home

    • With the Ultimate Home broadband plan 12 months NEON is included in the package. This offer is available from 19th October onwards.
    • You must activate your promo code within 60 days of receiving the activation email.
    • Vodafone will send all eligible broadband customers an email with a unique NEON promo code within 6-10 working days of the connection of their Broadband service. 
    • If you leave Vodafone while you are receiving your promotional NEON offer, your NEON will be cancelled.

    Activating your Promo Code

    • To activate NEON services, go to NEON neontv.co.nz/signup and enter your details and promo code.
    • If you are an existing NEON customer you need to cancel your current NEON subscription and wait until your subscription has completely finished before you can redeem your promo code.
    • If you’re currently on a NEON promo code and cancel, you’ll also cancel your current promotion. You’ll need to wait until the end of your current promotion before you can activate this promo code.
    • You can only use one promo code at a time.
    • NEON services will automatically end 12 months after the day the NEON services were activated.  If you want to continue NEON after 12 months, you will need to re-activate NEON directly through the NEON website(neontv.co.nz).
    • The promo code is for single use only and you cannot transfer your promo code to anyone else.

    Using NEON

    • Using NEON to stream videos will use data, and you will use any data entitlements available under your eligible Broadband plan.

    Changes to the NEON service

    • If Sky cancels or materially alters the NEON Service we may no longer be able to provide this NEON offer to you.

    General

    • This is not available in conjunction with any other NEON promotional offers.
    • Sky NEON Terms and Conditions apply.

     

     

    3 mths FREE
    100Mbps 20Mbps
    Fibre
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    Unlimited data
    12 months
    contract
    from Free
    first 3 mths then $94.99
    select
  • Special offer
    Smart Connect Fibre
    Vodafone Online Chat Support Only
    Special

    Online chat support. Vodafone Ultra Hub. Free Standard install. Includes $10 discount for 24 month t ...

    Online chat support. Vodafone Ultra Hub. Free Standard install. Includes $10 discount for 24 month term

    Read more
    3 mths FREE

    3 Months free Unlimited Broadband when you switch to Vodafone on Smart Connect plan. Online chat support. Vodafone Ultra ...

    3 Months free Unlimited Broadband when you switch to Vodafone on Smart Connect plan. Online chat support. Vodafone Ultra Hub. Free Standard install. Includes $10 discount for 24 month term

    Read more
    3 mths FREE
    100Mbps 20Mbps
    Fibre
    pic
    Unlimited data
    24 months
    contract
    from Free
    first 3 mths then $119.99
    select
  • Special offer
    Everyday Home Fibre
    FREE Prezzy Card, worth $50
    Special

    $50 Prezzy Card is a limited time offer to new customers who sign up online to Everyday Home only 

    Terms and Conditions apply. Please read them carefully.
    • Offer available to new Vodafone customers who sign up to an eligible 12 or 24 month term Smart Connect or Ultimate Home broadband plan online only. 
    • We’ll send your Prezzy card to you after your Broadband connection is activated.
    • Your Prezzy card will be sent to the hardware (modem) delivery address you specify when you sign up online.
    • When you receive your Prezzy card in the mail, it will be locked & you must unlock your card before you can use it. Call 0800 450 509 or visit prezzycard.co.nz/how-it-works/ to unlock your card.
    • Prezzy card terms and conditions apply.
    100Mbps 20Mbps
    Fibre
    100GB data
    24 months
    contract
    from $69.99 select
Vodafone Broadband
5.3

total

  • Reliability 6.1

  • Speed 5.9

  • Support 4.1

  • Features 5.4

  • Value 4.7

Average from 159 reviews

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

    8 January

    SPOTLIGHT: Vodafone Broadband

    Here in the third of our SPOTLIGHT series we have outlined the best Vodafone Broadband Deals and some of the key Vodafone Broadband features and benefits.

    16 October

    Vodafone Internet TV is here

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    12 September

    Need a new NZ email provider?

    Looking for an email provider in NZ?  We break down the different NZ email providers and highlight the best free email accounts in the New Zealand market.  If you need a new email address this article will help.

    12 September

    ADSL broadband speed report September 2017

    We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same?  According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.  

    12 September

    VDSL broadband speed report September 2017

    Looking for a VDSL connection?  Make sure you are on the best VDSL connection delivering the best VDSL speeds for your money.  Read all about the performance of VDSL internet providers in NZ.

Vodafone Broadband
5.3

total

  • Reliability 6.1

  • Speed 5.9

  • Support 4.1

  • Features 5.4

  • Value 4.7

Average from 159 reviews

Hemana23rd May 2018

5.4
Reliability
7
Speed
7
Support
1
Features
7
Value
5

After two years of paying vodafone $177.33 per month for their Sky package (1) basic (2) sport (3) movies plus home phone plus unlimited broadband, I suddenly got a bill for $304.49. Took a lot of phone waiting time but I finally get to talk to a human who said she understood where the problem was and she would rectify things and send a new bill with corrections and not charge the $18.00 odd late payment fee. The following week I received the new bill which was for $304.49 plus an $18.00 late fee??!!??!! I lost patience and found a different ISP...FLIP. ...read more

Pros:

Similar to every other supplier but terrible communication problems if you are lucky enough to get through to them by phone.

Cons:

Extremely difficult to make contact by phone...also hard to make contact with someone who can actually help you.

Hemana21st May 2018

6.0
Reliability
7
Speed
7
Support
2
Features
7
Value
7

For the last two years My Broadband , home phone and Sky TV package cost $177.33 This month I got a bill for $302.63 and have tried to find out why and what can I do about it. I spoke to someone (several) by phone and thought it was sorted but got new bill for this month with increase of another$18.00 on top for late payment. I have had enough of hanging at end of phone for really long periods and getting nowhere so am changing everything to better providers.!!!

Ettienne Lambrecht20th May 2018

5.0
Reliability
7
Speed
7
Support
3
Features
5
Value
3

At the end of the previous 12 month period,I was offered a NEW deal. On paper this was GREAT - except when the first bill arrived I noticed nothing of these new "loyalty" promises. After battling for 3 months to get them to fix this, I still don't have any luck in being charged for what I have been offered - bye, bye Vodafone...

Pros:

NOTHING

Cons:

Make offers to existing customers and then NOT sticking to the offered deal

Aidin19th May 2018

8.6
Reliability
9
Speed
9
Support
9
Features
9
Value
7

No comment

Pros:

Support team are very knowledgeable

Cons:

It takes a life time before someone from support answer your call

George Ronald Bingham17th May 2018

5.4
Reliability
7
Speed
7
Support
2
Features
6
Value
5

Response to queries is pathetic. When we moved I cannot count the number of times we had to call to finally get connections we wanted. This included our Sky connection which is through Vodafone. The latest query which included a request re VDSL availability has still not been answered from over a month ago despite follow ups.

Rob Holmes12th May 2018

5.8
Reliability
6
Speed
8
Support
2
Features
7
Value
6

Reasonably reliable - but occasional issues.

Pros:

Speed was consistent and adequate

Cons:

Terrible online account services. Always reporting errors. Hard to reach a person too.

Clive11th May 2018

6.6
Reliability
8
Speed
7
Support
4
Features
7
Value
7

We were with Clearnet. Support deteriorated with Vodafone but broadband itself was fine. They put up the price and the when I moaned they reduced it. Good value then but only 40gb with high cost for extra

Pros:

Broadband quality was good but help desk support sometimes good and sometimes terrible to get on to

Cons:

Poor support. Extra data usage very dear

Adrian Macey9th May 2018

6.6
Reliability
9
Speed
6
Support
7
Features
6
Value
5

I got misleading info when asking about fibre, which has just come to our street. Essentially the response was that I did not need fibre as I already have FibreX with high enough speeds and that the part that was copper cable gave advantages over full fibre. But see below re speed

Pros:

Pretty reliable with the former Clear cable. Apart from the issue mentioned in the comments section, sSupport has been good, and wait times hugely improved.

Cons:

Speed appears to vary and I am not getting the highest speeds promised. .

Peter Keyzers8th May 2018

2.4
Reliability
2
Speed
1
Support
1
Features
7
Value
1

Vodafone is completely unprofessional, incompetent and unreliable. They should be banned from doing business or being involved with anything to do with broadband or supply of TV services. They couldn't organize an orgy in a brothel.

Pros:

none

Cons:

See above.

Bill Konings7th May 2018

6.8
Reliability
7
Speed
7
Support
6
Features
7
Value
7

frustrating having to contact Phillipines to explain local problems eg. connections, addresses, technical data to solve things such as black spot coverage and account queries.
Appear to understand and very willing to help but some things seem to get lost when finally contacted by local office to become a matter of two steps forward and one back.

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