Average from 171 reviews
Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.
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We all know how confusing it is that ISPs advertise the same speeds... but are their speeds actually the same? According to the latest ADSL Truenet.nz report, the speed differences for NZ websites continue to show a wide spread on ADSL providers.
Average from 171 reviews
Gemma Brodie10th July 2018
Tried to sign up with this company. Connection date came and went without connection. Spent multiple hours in the phone. No one could help me
Karen Templeton 9th July 2018
Great reception and speed but disappointing customer service
Roddy Henderson7th July 2018
We were not impressed to have our email service dumped.
We are not impressed to have no option about broadband except the so-called Fibre-X
Trouble free more or less while we were with them after they bought TelstraClear
No UFB where we live because we have the Telstra cable
Thus tied to one provider.
Margaret headland30th June 2018
Anything goes wrong , with land line or Internet can take ages and several attempts to connect with a supervisor who can actually process and correct problem.
Ninjas in local shop are fantastic long may they remain.
Joy Sanders 26th June 2018
Terrible at responding via phone!
Dave24th June 2018
Sooooooo slow - 45 minute wait to talk to someone in Philippines
Phillip18th June 2018
We're on the office net unlimited plan (business account) which is currently $99 ex GST a month which includes landline.
Cheaper than other business broadband providers
Speed is really slow. Around 13-14 Mbps download and less than 0.8 Mbps upload which is quite poor as we needed more upload speeds.
Graham Barry Carlson17th June 2018
Upgraded some time ago to Fibre 100 plan. Ookla speed test gives 41Mbps max download and 12Mbps max upload with large variables in these ranges during the evenings. Watching local TVNZ on-demand results in reduced resolution, buffering and occasional drop-outs.
Reboot of WLAN is sometimes required.
In short, the plan was upgraded from basic to Fibre 100, but the speeds are still being held to that of basic.
Phone on VOIP
VOIP delay echo.
Network provider - Ultrafast Fibre say the fibre is 1Gbps capable.
Vodafone are yet to remotely demonstrate a 10th of that speed.
John Morrison13th June 2018
Re: Changing supply address/plan
Took over 30 minutes to answer phone
On a call back (occurred when I was on a noisy bus!) offered me plan options, one of which I chose. Operator was good, but i was expecting an email confirmation of the options discussed and plan details (website not that great at showing pricing options etc.). Never received.
Complained using their website.
Still haven't received plan confirmation - only an invoivce with billing changes - but no plan de ...read more
Quick installation (only if upgraded the plan though)
Operator, once reached, was good
Average ping&speed over last two months for FibreX 200 plan: ping 32ms & download 55Mbps (highest 72Mbps)
Is it honest to offer up-to 200Mbps and never supply more than a third of that?
GS Nield3rd June 2018
The coverage map for our location is incorrect!!!!!!!!!! Impossible to get this corrected.
Spark has a much superior signal but it is without anyone who will provide the service.
(Lunatics in charge of the asylum)
Vodafone provides a functional service at 10Mb /second +/_ 5 Mb / second
4G not provided from Otahau tower,