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Leave a review of Vodafone Broadband

Reliability
7
Speed
7
Support
7
Features
7
Value
7

Vodafone Broadband

Our customers are at the heart of what we do. That’s why more than 3.7 million Kiwis trust us to provide great communication solutions, connectivity and service.

Vodafone are the second largest broadband provider in New Zealand. As one of the largest broadband providers in the country, Vodafone offer a broad range of plans with a variety of features and benefits to suit their customers – unlimited or capped plans, rural broadband plan, Fibre, VDSL or ADSL.

Vodafone offer some great value broadband plans and have a great reputation. The Vodafone Always Connected Promise applies to your home, fixed line, and broadband connection. If your home broadband stops working, the Vodafone service team will do their best to fix it straight away. If they can’t Customer Care will add enough mobile data to an eligible Vodafone mobile, so you can stay connected while they get it sorted.

Vodafone offer discounts if you bundle your mobile and broadband with them. Fridays will be your favourite day of the week with their Fantastic Friday offers and discounts, like cheap movie tickets, music and sport ticket and more. Vodafone Ninjas are available in store, online or on the phone to help with any technical questions

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.3
Reliability 6.2
Speed 5.9
Support 4.1
Features 5.5
Value 4.8
Average from 304 reviews
Showing 36-40 of 304 items.
2019-07-31 15:50:41
Terri Duguid 2.4
We had nothing but trouble with their billing incorrectly and would wait upwards of 20 mins each time I needed to query a bill sometimes getting cut off at that point. So frustrating.
Pros
Cons
As above, billing and customer service was disastrous
2019-07-31 10:22:59
Kevin 5.4
On average we would lose internet completely 2 - 3 times a year and it would take anything up to 6 days to get it back on.
Talking to foreigners was frustrating.
2019-07-11 18:00:16
Richard Raea 5.8
Vodafone was reliable enough, there was a time when it was impossible to get technical support but they've improved. My new deal seems to pretty good compared with the offers from Vodaphone.
Pros
Hmmm
Cons
pricey
2019-07-08 15:49:47
Leo Schippers 9.6
Tried to upgrade to fibre and was put on hold indefinitely...so we move on :-)
Pros
Good connection, speedy no issues
Cons
horrific website and service
2019-07-06 15:19:21
Simon James 4.8
We were initially with Xtra and Clearnet. We switched to Vodafone approximately 10 years ago. We were very satisfied with Vodafone for some time but found their online customer services deteriorated to the point where we have decided to switch to a local provider.
Pros
Excellent at billing regularly and penalising you if either your Broadband bill or Cellphone Bill is overdue by a day or two. Our internet is toggled to one of our cellphones. Tough, not negotiable. Very thorough website with all the bells and whistles, but for the layman, not user friendly. ...read more
Cons
The total lack of support for email was the final straw. We were advised to use an internet based email. Shortly after so doing we had difficulties, within our settings, in sending emails. The Ninjas advised us that Vodafone no longer had the expertise to assist us. ...read more
Showing 36-40 of 304 items.
Vodafone Broadband offer free NEON access
Mar 8, 2017
Vodafone Broadband offer free NEON access
Vodafone Broadband has responded to Spark's Netflix partnership by teaming up with NEON to offer customers a 12 month subscription when they sign up to any Unlimited Broadband plan for a 12 or 24 month term.    
Aug 2, 2016
Latest news on BroadbandCompare.co.nz 02.08.2016
 August 2016 Broadband Offers update – time for new Broadband plans and great internet deals. Today we have updated plans for a number of NZ ISPs:
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