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Leave a review of 2degrees

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Two Degrees Mobile Limited (as we are officially known) is New Zealand's newest full service telecommunications provider. 

Back in the 90s a visionary group of Maori challenged the crown through the Treaty of Waitangi and won the rights to 3G spectrum. Despite financial and regulatory adversity a Maori Trust (Hautaki) was established with the challenge of launching New Zealand’s third mobile network. 

Tex Edwards founded 2degrees in February 2001 and provided initial capital.  Later that year investments were made by Strive Masiyiwa’s Econet Wireless group and shortly afterwards the pan-Maori trust Hautaki.

After successfully advocating for critical regulatory realignment the company was fully capitalised in 2007 and construction of its mobile network began.

We commercially launched in 2009, significantly lowering the cost of mobile for Kiwis.

Tex Edwards sold his interests in 2degrees in 2016 after some 15 years of support for the company including as a senior executive, director and founding shareholder.

Since our launch we’ve been busy. We have the backing of a unique partnership of international and Kiwi investors that have enabled us to build a brand new mobile network, helping us to cover 98.5% of the places Kiwis live and work. In March 2015 we also acquired NZ's fourth largest ISP, and now offer broadband services as well as mobile to Kiwis across the country.

We've put in place a great team, led by our CEO Stewart Sherriff and an internationally experienced management team which has a wealth of experience in building and delivering excellent mobile telecommunication networks and services.

We all really believe in what we are trying to accomplish for our customers and New Zealand. We’ve even been lucky enough to be recognised for it along the way, with a number of awards for our customer service over the years.

And this is just the beginning...

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Total: 5.3
Reliability 5.6
Speed 5.7
Support 4.7
Features 5.3
Value 5.0
Average from 180 reviews
Showing 16-20 of 180 items.
2023-11-10 15:20:55
Sashen Govender 1.2
Be cautious when moving properties, I followed the processes via their website & they ended up downgrading my line. After logging a ticket on their website & waiting 3 days with no feedback, I decided to call in. Now I must wait another 3 days for them to move me to my correct plan. The communication is absolutely horrible & wait times when calling in are insane. Unless you are calling about new sales, then they answer very quickly. The company seems to be run by front line staff, no escalations. ...read more
Pros
Price
Cons
Communication, website design, wait times, customer service
2023-10-25 12:17:31
Neil 4.8
Don't use them if you want to get any support because their customer service is TERRIBLE! Email often takes weeks to receive a reply.
Luckily, the broadband itself is quite reliable.
Pros
Broadband is reliable and speed meets the describe
Cons
Customer service is awful
2023-10-14 17:07:26
Dee 1.8
Avoid at all costs.

It takes up to two hours to get to the support on the phone. If they won't drop your call in a middle, as they really like to do. Give them a call if you don't believe it can be that bad.

Two degrees can just decide to cut your connection off with no reason or warning because of some internal migration. Moving house was a disaster, they kept losing my details, some overseas support person just did not log a ticket in their system, or something. I spent almost two month without internet and they kept charging me full price. ...read more
Pros
There is no pros
Cons
No customer support, unfair charges
2023-10-11 13:51:02
Anne 6.4
They are so bad now. You cannot get through to customer support and when you do you cannot understand them nor they you. Emailing them isn't any better as you get a standard computer generated reply, then whey you reply, you get a new contact asking you the same questions. Shocking support. So disappointed and delighted that I've received an email saying my contract prince is going up and I can leave, without penalty, within 30 days. I will be doing that.
Pros
Usually stable
Cons
Terrible support. No replies. Computer generated replies. No ownership of bad support. They used to be great!
2023-10-10 13:00:42
plusminus 1.0
Coming back to leave another review because 2 months after cancelling my account with 2 Degrees, they are still giving me trouble. I cancelled my account with them because they hiked up their prices which voided their contract's early termination fee, but they continued to send me an invoice for another month + termination fee despite confirming with customer service over the phone that I wouldn't have to pay anything.

I called them again to try and sort this out but apparently they have no record of this. They said they'd waive the early termination fee as if they weren't supposed to do it in the first place then continued to try and get another $99 out of me for a month of internet they never provided.

The situation was only resolved once I mentioned that I had a recording of the last phone call I had with customer service where they explicitly told me that I wouldn't have to pay anything once my account was cancelled.

This is all on top of the fact that it took them 2 months to get us connected in the first place. You can read all about that in my previous review from August.

Save yourself the trouble and go with literally any other ISP. 2 Degrees is a nightmare.

If you do end up having to use them for whatever reason, i recommend recording every call you have with them because they apparently don't keep track of anything.
...read more
Pros
they technically provide internet but then again, so does literally other ISP
Cons
See above.
Showing 16-20 of 180 items.
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