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Leave a review of Skinny

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award-winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

Do I need to use the Skinny router (modem)?
Yes, you do but if you sign up on their 12-month term contract plan, you will get a modem for free. If you prefer to keep things simple and stay out of contracts then you will need to buy it for $99. This router has been configured and works right out of the box with a very simple setup to make things super easy. You cannot bring your own modem to connect to them.

Is it really unlimited?
Correct, their Unlimited Broadband is a fixed-line connection (as opposed to the 4G wireless broadband), which means you can stream all the movies you want and not worry about your data. There is no data limits or caps!

Is Skinny Unlimited Broadband available everywhere?
Anyone who can get a fixed-line internet connection in New Zealand can get ADSL or VDSL plans. You can also get fibre connections in the main centres, including Auckland, Wellington, Hamilton, Tauranga, Palmerston North, Whanganui, Christchurch, Dunedin and many others.

How fast is the connection?
After you enter your address in the address checker, we will show you the best connection type available at your property. Their base plans are the same price, no matter what type of connection you can get, and your speed will totally depend on the connection type. With standard (VDSL or ADSL) connection your maximum speed will be around 10 to 50Mbps (average throughout New Zealand). If fibre is already installed in your house or your address is fibre ready, you will be able to get speed up to 900Mbps. As soon as fibre becomes available at your street, just get in touch with them and they will look at upgrading your connection to fibre.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

COMPARE PLANS NOW
Total: 5.7
Reliability 5.7
Speed 5.7
Support 5.1
Features 5.0
Value 6.6
Average from 88 reviews
Showing 1-5 of 88 items.
2024-06-14 19:27:33
Anon 2.8
This provider is a disgrace. Pray nothing goes wrong with your service. Support is woeful and grossly incompetent. Find another provider.
2024-03-08 18:44:26
MG 5.2
Been with them for a few years. Noticed connection issues for quite some time but was bareable. Until lately it got pretty bad and disconnects every a few minutes. Reached out, staff was not sensible and I have spend a lot of time online/over the phone with their support staff, tried all the touble shooting method and lastly got told it is likely the modem issue (as I told their staff when I first reached out as my modem was old and I didn't ask for a replacement when I renewed my contract last time). Since my modem is out of warrenty, I got told that I my only choice are either to by a new modem from them for some $120 or get one my self from the local shops. And renew a contract is not an option for a existing customer. I'm changing my provider, Goodbye Skinny. ...read more
Pros
Cheap and stable with cable
Cons
very poor customer services and don't get issue resolved.
2023-08-20 15:55:12
Sina 6.4
Wi-fi is reliable. I've had no issues so haven't experienced Skinny's customer service. Wasn't happy when they increased their fee from $75 to $80 but what can you do...
Pros
Wi-fi speed
Cons
Charge increase
2023-02-08 17:53:50
Kev 2.4
Beware when changing provider from Skinny - they do not refund partial months. It's my own fault for not checking but I paid $75 for 2 days of internet.
2023-01-05 09:26:11
Kim 7.0

I have been overcharged a month (December) as had cancelled year contract. Last payment November. I have messaged (chatbot) emailed and finally tried phoning 30th Dec. Was told would receive email confirmation within 24 hours.
Have copies of all my time spent going round in circles using above contact - shall I screenshot them for you? On here publicly.... Plus 25 minutes on phone. I shall Invoice your company for my time.
Pros
Cons
Pathetic Customer Service. No Stores.
Showing 1-5 of 88 items.
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