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Bigpipe

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  • Special offer
    Fibre broadband
    Switch UFB provider to Bigpipe with promo code UFBSWITCH and get two months ... Switch UFB provider to Bigpipe with promo code UFBSWITCH and get two months of UFB free!

    T&C: Valid for UFB transitions only. UFB must already be installed & connection with existing provider must be active at time of Bigpipe signup. Excludes move of address. Connection fee applies. Offer expires 30 April 2017.
    Special

    Switch UFB provider to Bigpipe with promo code UFBSWITCH and get two months of UFB free! T&C: Valid for UFB transitions only. UFB must already be installed & connection with existing provider must be active at time of Bigpipe signu ...

    Switch UFB provider to Bigpipe with promo code UFBSWITCH and get two months of UFB free!

    T&C: Valid for UFB transitions only. UFB must already be installed & connection with existing provider must be active at time of Bigpipe signup. Excludes move of address. Connection fee applies. Offer expires 30 April 2017.

    Read more
    Terms and Conditions apply. Please read them carefully.

    Valid for UFB transitions only. UFB must already be installed & connection with existing provider must be active at time of Bigpipe signup. Excludes move of address. Connection fee applies. Offer expires 31 March 2017.

    100Mbps 20Mbps
    Fibre
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    Unlimited data
    12 months No contract
    contract
    from $79.00 options
Bigpipe
6.9

total

  • Reliability 7.7

  • Speed 7.0

  • Support 5.9

  • Features 6.7

  • Value 7.4

Average from 23 reviews

Naked broadband plans

Unlimited naked broadband. Sound good? If that’s what you’re after, you’ve come to the right place. At Bigpipe, we do just broadband. Fast, unlimited broadband internet in a variety of flavours starting with cheaper, accessible ADSL, to faster VDSL, and all the way through to ultra-fast fibre broadband. No data caps, no throttling, and great online service. So if you’re after naked broadband internet with no data caps – get Bipgipe. It’s internet the way it should be.

At Bigpipe, we won't try to sell you a landline that you don't want or need. Some other internet providers only sell bundled packages, but we’re just a broadband provider – and we do our broadband naked and unlimited, the way it should be. You can always get a landline from someone else, but if you want pure, unlimited, cheap broadband then we should talk.

Naked ADSL and VDSL

Our entry level ADSL plans are great for home users who want fast and unlimited broadband, but don’t need the higher download speeds required for full-on online gaming and live streaming. Our mid-level VDSL plan is where you start to experience some really serious speed, and it is great for gaming and live streaming, not to mention that it is also unlimited like all our naked broadband plans, which means no data caps (for real!).

Naked UFB

If you live on the internet and only the fastest connection will do, then you’ve got to try our naked UFB plans. Download speeds up to 900 Mbps and upload speeds up to 500 Mbps depending on which plan you choose - it doesn’t get any faster than this. Once you have experienced the joy of an un-capped, ultra-fast fibre broadband connection you’ll never want to go back. UFB is being rolled out around the country and you can enter your address in the form above to check availability – we’d love to have you on board! 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Bigpipe
6.9

total

  • Reliability 7.7

  • Speed 7.0

  • Support 5.9

  • Features 6.7

  • Value 7.4

Average from 23 reviews

Andrew27th September 2017

7.8
Reliability
8
Speed
9
Support
8
Features
5
Value
9

Unfortunately they did not accept AMEX, so swapping to Orcon who do.

Jesselyn25th September 2017

4.2
Reliability
3
Speed
3
Support
3
Features
7
Value
5

We used ADSL as a temporary option while waiting for our Fibre to set up. However, it took us almost 3 months of rescheduling and in the end we just gave up.
There was a bit of drama when cancellig our fibre installation, we were promised that we can cancel and not get charged by the early termination fee. But then, they say they will charge us. When we tell them that we were promised by another agent with a reference number, they keep on mentioning that its part of the T&C. Needed to talk to a different agent who was willing to do as what was promised.
After switching to another provider, the same technician who came for our scoping said that his plan got rejected by BigPipe, but instantly approved by Stuff Fibre. It must be that BigPipe doesn’t want to pay the extra price of installing fibre at my house, because it needs more work. Good thing I switched, if not we will never ever get fibre.
...read more

Pros:

Online live chat, relatively cheap price

Cons:

ADSL is extremely slow
Customer service terrible - online chat cannot do much at times, need to go through email

Frankie10th September 2017

9.2
Reliability
10
Speed
10
Support
10
Features
8
Value
8

I've used several major ISPs in New Zealand and Bigpipe leaves them all in the dust. Their support team is fantastic, don't be put off by the lack of a call centre, the online team outclasses any phone service. They've never given us any issues with speed or connectivity and they have some of the best speeds and prices to offer in NZ. If you're looking for a provider, particularly for high-speed fibre, Bigpipe is the best you can get.

Pros:

Best support team I've come across.
Fibre actually goes up to gigabit speeds.
Always the advertised speeds.
Great connectivity.

Cons:

Slightly more expensive than some other providers, but not by much.
Don't have some of the same add on promotions for streaming services etc.

Chaedoo Jun18th August 2017

3.2
Reliability
6
Speed
7
Support
1
Features
1
Value
1

It is easy to get service but really hard to leave the ISP. I don't recommend this ISP unless you intend to stay in AKL in short period time.
Make sure getting a proper confirmation email( they are only available in email) even though you have submitted a request for disconnection.

Pros:

No contract all prepaid

Cons:

No direct contact support. Only email service available so that it is very hard to get proper service.

Mark15th August 2017

3.4
Reliability
3
Speed
1
Support
1
Features
5
Value
7

Just rubbish service. The whole customer service via website doesn't work. Have just changed provider in frustration.

Pros:

Price is OK

Cons:

Service is terrible.

Tahnee26th June 2017

1.2
Reliability
1
Speed
1
Support
1
Features
1
Value
2

Bigpipe seemed good for review,however once moving into house we had to wait a month for a connection!! We gave the expected move dates and just to get hold of them was impossible it says 2hours we will email back then 48hours later. after a month of being without internet and everyday me driving to a wifi spot to email them they would reply with have you tried plugging it in another wall etc,so we brought a new modem because they said and still same problem Not Working! Extremely Crappy service if any service at all. No resolution, no one cares, no one helpful, no one educated in there job, ...read more

Pros:

None

Cons:

Days of wait for replys
No actual help
Also connection very slow
Misinformed information given
No resolutions given

Matthew Collie11th June 2017

6.6
Reliability
9
Speed
7
Support
4
Features
6
Value
7

Economic but good overall performance.

Pros:

Generally a bit cheaper than competitors. VDSL connection has been relatively stable with very few speed issues.

Cons:

Online email support is terrible, very slow to respond. Have requested an upgrade to UFB for literally months now with responses saying "we'll get you connected ASAP" but it never eventuates. I am considering a change in ISP just to get better customer service but service doesnt seem to be a strong point for many ISP's unfortunately.

Also Bigpipe dont allow you to update your account details online, you need to email them and request changes, seems an odd and slow process. Oh well never mind.
...read more

Martin Weekes18th May 2017

3.0
Reliability
2
Speed
2
Support
1
Features
5
Value
5

On install I had network speed issues and despite following all the required tests no one at BigPipe could explain why my connection was not up to speed. In frustration I decided to try to resolve it myself, took apart the wiring and found that Chorus had put a screw through the cable - once I changed the wire all was ok until my plan was "upgraded" .
I'm now on 1000mb download and my service is so inconsistent that since the first week of gigabit service its never gone beyond 500mb. In fact the speed is ranging from 15mb - 150mb(if I'm really lucky) the majority of the time it sits around 20mb download with upload bouncing between 200-500mb.
Dealing with their customer service is a nightmare as its all by email and its always the same answer - test via the ONT etc etc. Given the fact my speed was working properly after I repaired the wiring, my internal network has remained constant and I have had reason to contact them multiple times since with the same problem, I would have hoped that being on their top plan somebody in customer service might have thought "Hey whats going on here" and picked up the phone or sent Chorus around to check.
But no - instead I keep getting the same generic email and no real follow up.
...read more

Pros:

I'm struggling on this

Cons:

Inconsistent speed
Poor Customer Service
Poor reliability

Sam11th April 2017

8.0
Reliability
10
Speed
10
Support
5
Features
6
Value
9

Never had a problem in 2 years

Pros:

Basic service package, no firlls... but no real problems

Cons:

none really, no frill service and no frills price

Mahesh28th March 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Everything too slow.

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