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Bigpipe

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  • Special offer
    Fibre broadband
    A seriously big deal! 3 months FREE
    Special

    A seriously big deal! 3 months FREE when you join any unlimited 12-month contract term broadband plan. Offer available t ...

    A seriously big deal! 3 months FREE when you join any unlimited 12-month contract term broadband plan. Offer available to new Bigpipe customers signing up to any 12-month contract term broadband plan before 31 Jan 2019. $199 early exit fee, non-standard installation charges and credit assessment apply. Terms and Conditions apply.

    Read more
    3mths FREE

    A seriously big deal! 3 months FREE when you join any unlimited 12-month contract term broadband plan. Offer available t ...

    A seriously big deal! 3 months FREE when you join any unlimited 12-month contract term broadband plan. Offer available to new Bigpipe customers signing up to any 12-month contract term broadband plan before 31 Jan 2019. $199 early exit fee, non-standard installation charges and credit assessment apply. Terms and Conditions apply.

    Read more
    Terms and Conditions apply. Please read them carefully.

    Bigpipe 3 months free broadband – Terms and Conditions

    The 3 months free broadband offer (“the offer”) applies to your first 3 months base plan charges on your new Bigpipe account. The offer is only available to customers who do not currently purchase broadband from Bigpipe and have not had broadband with Bigpipe within the last 90 days. The offer available to customers who sign up from 18 Dec 2018 to 31 Jan 2019. 

    Offer applies to new Bigpipe customers signing up to any of the following plans, on a 12 month term: 

    • Fast (ADSL) 
    • Turbo (VDSL) 
    • Starter (Fibre 100/20) 
    • Pro (Fibre 200/20) 
    • Elite (Fibre Max) 
    • Elite Cantab 
    • Gigatown 

    The offer includes a free modem, shipping and standard broadband connection for ADSL, VDSL and fibre customers. Non-standard installation charges apply.  

    If you leave Bigpipe before the end of your 12 month contract, an early exit fee of $199 will apply. The offer is subject to change without notice. Credit assessment applies. 

    The offer will be applied to your Bigpipe account as a credit for 100% of your base plan charges. The offer does not include any additional services which will be charged at full price, including during the first 3 months of your new Bigpipe plan. 

    This offer may not be combined with any other “new customer” promotional offers. It may only be combined with other publicly available offers on the Bigpipe website (an “other offer”), provided you are eligible for the other offer at the date you sign up, , the other offer is not a ‘new customer’ offer and the combination of the other offer and this offer is not prohibited in the terms of the other offer. 

    Broadband not available everywhere and speeds vary. Local Fibre Company terms apply if you have a fibre connection. Bigpipe’s Broadband Customer Terms and Conditions apply to all Bigpipe broadband plans.

    3mths FREE
    100Mbps 20Mbps
    Fibre
    pic
    Unlimited data
    12 months No contract
    contract
    from Free
    first 3 mths then $79.00
    select
  • Special offer
    Ultra Fibre Broadband
    A seriously big deal! 3 months FREE
    Special

    A seriously big deal! 3 months FREE when you join any unlimited 12-month contract term broadband plan. Offer available t ...

    A seriously big deal! 3 months FREE when you join any unlimited 12-month contract term broadband plan. Offer available to new Bigpipe customers signing up to any 12-month contract term broadband plan before 31 Jan 2019. $199 early exit fee, non-standard installation charges and credit assessment apply. Terms and Conditions apply.

    Read more
    3mths FREE

    A seriously big deal! 3 months FREE when you join any unlimited 12-month contract term broadband plan. Offer available t ...

    A seriously big deal! 3 months FREE when you join any unlimited 12-month contract term broadband plan. Offer available to new Bigpipe customers signing up to any 12-month contract term broadband plan before 31 Jan 2019. $199 early exit fee, non-standard installation charges and credit assessment apply. Terms and Conditions apply.

    Read more
    Terms and Conditions apply. Please read them carefully.

    Bigpipe 3 months free broadband – Terms and Conditions

    The 3 months free broadband offer (“the offer”) applies to your first 3 months base plan charges on your new Bigpipe account. The offer is only available to customers who do not currently purchase broadband from Bigpipe and have not had broadband with Bigpipe within the last 90 days. The offer available to customers who sign up from 18 Dec 2018 to 31 Jan 2019. 

    Offer applies to new Bigpipe customers signing up to any of the following plans, on a 12 month term: 

    • Fast (ADSL) 
    • Turbo (VDSL) 
    • Starter (Fibre 100/20) 
    • Pro (Fibre 200/20) 
    • Elite (Fibre Max) 
    • Elite Cantab 
    • Gigatown 

    The offer includes a free modem, shipping and standard broadband connection for ADSL, VDSL and fibre customers. Non-standard installation charges apply.  

    If you leave Bigpipe before the end of your 12 month contract, an early exit fee of $199 will apply. The offer is subject to change without notice. Credit assessment applies. 

    The offer will be applied to your Bigpipe account as a credit for 100% of your base plan charges. The offer does not include any additional services which will be charged at full price, including during the first 3 months of your new Bigpipe plan. 

    This offer may not be combined with any other “new customer” promotional offers. It may only be combined with other publicly available offers on the Bigpipe website (an “other offer”), provided you are eligible for the other offer at the date you sign up, , the other offer is not a ‘new customer’ offer and the combination of the other offer and this offer is not prohibited in the terms of the other offer. 

    Broadband not available everywhere and speeds vary. Local Fibre Company terms apply if you have a fibre connection. Bigpipe’s Broadband Customer Terms and Conditions apply to all Bigpipe broadband plans.

    3mths FREE
    200Mbps 20Mbps
    Fibre
    pic
    Unlimited data
    12 months No contract
    contract
    from Free
    first 3 mths then $109.00
    select
Bigpipe
6.9

total

  • Reliability 7.6

  • Speed 7.0

  • Support 6.1

  • Features 6.6

  • Value 7.4

Average from 30 reviews

Naked broadband plans

Unlimited naked broadband. Sound good? If that’s what you’re after, you’ve come to the right place. At Bigpipe, we do just broadband. Fast, unlimited broadband internet in a variety of flavours starting with cheaper, accessible ADSL, to faster VDSL, and all the way through to ultra-fast fibre broadband. No data caps, no throttling, and great online service. So if you’re after naked broadband internet with no data caps – get Bipgipe. It’s internet the way it should be.

At Bigpipe, we won't try to sell you a landline that you don't want or need. Some other internet providers only sell bundled packages, but we’re just a broadband provider – and we do our broadband naked and unlimited, the way it should be. You can always get a landline from someone else, but if you want pure, unlimited, cheap broadband then we should talk.

Naked ADSL and VDSL

Our entry level ADSL plans are great for home users who want fast and unlimited broadband, but don’t need the higher download speeds required for full-on online gaming and live streaming. Our mid-level VDSL plan is where you start to experience some really serious speed, and it is great for gaming and live streaming, not to mention that it is also unlimited like all our naked broadband plans, which means no data caps (for real!).

Naked UFB

If you live on the internet and only the fastest connection will do, then you’ve got to try our naked UFB plans. Download speeds up to 900 Mbps and upload speeds up to 500 Mbps depending on which plan you choose - it doesn’t get any faster than this. Once you have experienced the joy of an un-capped, ultra-fast fibre broadband connection you’ll never want to go back. UFB is being rolled out around the country and you can enter your address in the form above to check availability – we’d love to have you on board! 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Bigpipe
6.9

total

  • Reliability 7.6

  • Speed 7.0

  • Support 6.1

  • Features 6.6

  • Value 7.4

Average from 30 reviews

Chaedoo Jun18th August 2017

3.2
Reliability
6
Speed
7
Support
1
Features
1
Value
1

It is easy to get service but really hard to leave the ISP. I don't recommend this ISP unless you intend to stay in AKL in short period time.
Make sure getting a proper confirmation email( they are only available in email) even though you have submitted a request for disconnection.

Pros:

No contract all prepaid

Cons:

No direct contact support. Only email service available so that it is very hard to get proper service.

Mark15th August 2017

3.4
Reliability
3
Speed
1
Support
1
Features
5
Value
7

Just rubbish service. The whole customer service via website doesn't work. Have just changed provider in frustration.

Pros:

Price is OK

Cons:

Service is terrible.

Tahnee26th June 2017

1.2
Reliability
1
Speed
1
Support
1
Features
1
Value
2

Bigpipe seemed good for review,however once moving into house we had to wait a month for a connection!! We gave the expected move dates and just to get hold of them was impossible it says 2hours we will email back then 48hours later. after a month of being without internet and everyday me driving to a wifi spot to email them they would reply with have you tried plugging it in another wall etc,so we brought a new modem because they said and still same problem Not Working! Extremely Crappy service if any service at all. No resolution, no one cares, no one helpful, no one educated in there job, ...read more

Pros:

None

Cons:

Days of wait for replys
No actual help
Also connection very slow
Misinformed information given
No resolutions given

Matthew Collie11th June 2017

6.6
Reliability
9
Speed
7
Support
4
Features
6
Value
7

Economic but good overall performance.

Pros:

Generally a bit cheaper than competitors. VDSL connection has been relatively stable with very few speed issues.

Cons:

Online email support is terrible, very slow to respond. Have requested an upgrade to UFB for literally months now with responses saying "we'll get you connected ASAP" but it never eventuates. I am considering a change in ISP just to get better customer service but service doesnt seem to be a strong point for many ISP's unfortunately.

Also Bigpipe dont allow you to update your account details online, you need to email them and request changes, seems an odd and slow process. Oh well never mind.
...read more

Martin Weekes18th May 2017

3.0
Reliability
2
Speed
2
Support
1
Features
5
Value
5

On install I had network speed issues and despite following all the required tests no one at BigPipe could explain why my connection was not up to speed. In frustration I decided to try to resolve it myself, took apart the wiring and found that Chorus had put a screw through the cable - once I changed the wire all was ok until my plan was "upgraded" .
I'm now on 1000mb download and my service is so inconsistent that since the first week of gigabit service its never gone beyond 500mb. In fact the speed is ranging from 15mb - 150mb(if I'm really lucky) the majority of the time it sits around 20mb download with upload bouncing between 200-500mb.
Dealing with their customer service is a nightmare as its all by email and its always the same answer - test via the ONT etc etc. Given the fact my speed was working properly after I repaired the wiring, my internal network has remained constant and I have had reason to contact them multiple times since with the same problem, I would have hoped that being on their top plan somebody in customer service might have thought "Hey whats going on here" and picked up the phone or sent Chorus around to check.
But no - instead I keep getting the same generic email and no real follow up.
...read more

Pros:

I'm struggling on this

Cons:

Inconsistent speed
Poor Customer Service
Poor reliability

Sam11th April 2017

8.0
Reliability
10
Speed
10
Support
5
Features
6
Value
9

Never had a problem in 2 years

Pros:

Basic service package, no firlls... but no real problems

Cons:

none really, no frill service and no frills price

Mahesh28th March 2017

1.0
Reliability
1
Speed
1
Support
1
Features
1
Value
1

Everything too slow.

Gavin28th March 2017

3.0
Reliability
7
Speed
1
Support
1
Features
4
Value
2

Could not resolve my connection speed issues

Pros:

Good reliability

Cons:

Bad service and connection speed issues

James10th February 2017

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

Moved from VDSL but only getting 2Mb to Fibre and much much better.
VDSL speed issues were my problem though as faulty internal wiring and held of from fixing at as unit complex was doing a single fibre install

Pros:

Great Speeds
Great app that can be used to control the bandwidth

Harry10th February 2017

9.2
Reliability
9
Speed
10
Support
8
Features
9
Value
10

Really great value broadband. Slightly annoying having to only contact support via email but the price is right!

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