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Leave a review of Nova Energy

Reliability
7
Speed
7
Support
7
Features
7
Value
7

You might know Nova Energy as the New Zealand-owned company that provides great value energy to Kiwi families and businesses. 
Now, they’re also bringing you unlimited broadband* and even greater value when you bundle broadband, electricity and natural gas together.
Get up to $650 when you switch to Nova on selected plans. Eligibility and pre-acceptance criteria, Special Terms and early termination fees apply. 
Nova is proud of its good, honest Kiwi service. Our friendly staff are based right here in New Zealand, so you can talk to a local person when you need to, and fast. 
Nova currently supplies copper (ADSL and VDSL) and fibre customers throughout the North Island and to customers down to Timaru in the South Island.

*Nova’s Fair Use Policy applies to its unlimited broadband and phone plans.

Nova Energy is trying to keep things simple and easy to grasp. Their customer care team is based in New Zealand. If you have a question or just want to chat then you can talk to a local person. These are some of the main reasons Nova have won awards for the quality of their service. For example the Deloitte Energy Awards - Energy Retailer of the Year in 2016 and Roy Morgan customer satisfaction awards for both electricity (2015/16) and gas (2012 – 2013 – 2014).
You can bundle all your utilities in one bill whether its electricity, natural gas, broadband or landline. Nova Energy sources energy from Todd Energy and Todd Generation. They are also are part of the Todd Corporation, which has been one of New Zealand’s leading energy suppliers and producers for more than 50 years.
Nova Energy works on both residential and business energy markets. They supply power for all kinds of businesses and all sizes of companies across New Zealand. Several thousands of small businesses in New Zealand get all their energy needs covered by Nova Energy. 
Their main aim is to keep your costs as small as possible so you can enjoy great value products and be sure you are receiving at an awesome price.
Thousands of New Zealand households and businesses save their money by switching to Nova Energy and take advantage of a smart blend of internet and landline options with great customer support

** NOTE: The above information has been provided by the ISP or reproduced from their website **

Total: 5.2
Reliability 6.5
Speed 5.7
Support 3.7
Features 4.3
Value 5.8
Average from 6 reviews
Showing 1-5 of 6 items.
2019-10-16 20:02:23
Phillipa Whiteford 7.0
Not too bad
Pros
Cons
Seemed really slow compared to Stuff. Have since switched back at the end of my 12 month contract.
2019-08-05 10:34:07
Darryl 4.2
Strict NAT. That means you cannot get into your router or set passwords/wifi name, and no port forwarding. It is terrible for gaming! On the plus side, VDSL is stable and getting faster with more dropping off to fibre. Also, I've had to arrange fibre install as NOva are usless.
Pros
Stable
Cons
Strict NAT, Bad support.
2019-07-11 15:41:44
Rob Clubley 5.8
Okay if you want the absolute basics, but support was patchy, no support to talk to at weekends, and they don't let you BYO router/modem.
2019-06-20 19:14:08
Terry Fan 5.8
Been with Nova Energy for ~3 months. No comment on speed/reliability, generally good and seemingly on-par with Spark.
Deciding to switch because they force you to use their own routers if you want to use VoIP, and their routers are locked so you can't even change your wireless ID or wireless password, terrible from a security perspective, plus the router wireless range is pretty bad.
Pros
Reliable speed
Cons
Poor performance modem router, no configuration allowed
2019-04-16 16:56:37
Chris 7.4
Nice $650 credit. Broadband as others, no difference
Showing 1-5 of 6 items.
Get a LG Smart TV with Nova Energy TV Bundle Plan
Jul 22, 2019
Great value bundle offers from Nova Energy
In addition to award-winning customer service and the convenience of a single bill, Nova brings you even greater value when you bundle broadband, electricity and natural gas together. There are also great value phone options with every broadband plan.
Lady looking relaxed and happy after bundling her power and broadband
Jul 19, 2019
How to bundle your Broadband and Power
Life admin getting you down? Dealing with different providers or billing cycles for services like broadband, electricity, gas and phone are part of life. But you can streamline your life by “Bundling” your power and broadband to….
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