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NOW

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  • Special offer
    Fibre Broadband
    Get THE DEAL With the Code BBC69
    Special

    Join NOW and get Unlimited Broadband for $69.95/month + free connection. Great broadband and award winning customer serv ...

    Join NOW and get Unlimited Broadband for $69.95/month + free connection. Great broadband and award winning customer service. Available for a limited time and exclusive to Broadband Compare. Use promo code BBC69

    Read more
    BEST SERVICE

    The 2018 Broadband Compare award winner for best customer service. Our call centres are 100% NZ operated and we pri ...

    The 2018 Broadband Compare award winner for best customer service. Our call centres are 100% NZ operated and we pride ourselves on answering the phone within 60 seconds, not 60 minutes. We go the extra mile and believe in pushing the boundaries for our customers because they deserve more.

    Read more
    Terms and Conditions apply. Please read them carefully.

    Offer available on a 12-month contract. Available to new residential customers only. Offer cannot be used in conjunction with any other offer. Promotional pricing is valid for 12-months from date of connection. Full terms available at nownz.co.nz/terms

    BEST SERVICE
    100Mbps 20Mbps
    Fibre
    pic
    Unlimited data
    12 months
    contract
    from $69.95 select
  • Special offer
    Fibre Free Router
    Get FREE router – With the Code BBC79/ROUTER
    Special

    Join NOW and get Unlimited Broadband for $79.95/month + free router (valued at $150). Only available for a limited time ...

    Join NOW and get Unlimited Broadband for $79.95/month + free router (valued at $150). Only available for a limited time and exclusive to Broadband Compare. Use promo code BBC79/ROUTER

    Read more
    BEST SERVICE

    The 2018 Broadband Compare award winner for best customer service. Our call centres are 100% NZ operated and we pri ...

    The 2018 Broadband Compare award winner for best customer service. Our call centres are 100% NZ operated and we pride ourselves on answering the phone within 60 seconds, not 60 minutes. We go the extra mile and believe in pushing the boundaries for our customers because they deserve more.

    Read more
    Terms and Conditions apply. Please read them carefully.

    Offer available on a 12-month contract. Available to new residential customers only. Offer cannot be used in conjunction with any other offer. Promotional pricing is valid for 12-months from date of connection. Full terms available at nownz.co.nz/terms

    BEST SERVICE
    100Mbps 20Mbps
    Fibre
    pic
    Unlimited data
    12 months
    contract
    from $79.95 select
  • Special offer
    Fibre No Contract
    Get NO CONTRACT With the Code BBC/NOCONTRACT
    Special

    No strings attached – Unlimited Broadband just $79.95/month with no contract. Only available for a limited time an ...

    No strings attached – Unlimited Broadband just $79.95/month with no contract. Only available for a limited time and exclusive to Broadband Compare. Use promo code BBC/NOCONTRACT

    Read more
    BEST SERVICE

    The 2018 Broadband Compare award winner for best customer service. Our call centres are 100% NZ operated and we pri ...

    The 2018 Broadband Compare award winner for best customer service. Our call centres are 100% NZ operated and we pride ourselves on answering the phone within 60 seconds, not 60 minutes. We go the extra mile and believe in pushing the boundaries for our customers because they deserve more.

    Read more
    Terms and Conditions apply. Please read them carefully.

    Available to new residential customers only. Offer cannot be used in conjunction with any other offer. Promotion pricing is valid for 12 months from date of connection. Only available with a Direct Debit payment option. Connection fee may apply. Full terms available at nownz.co.nz/terms

    BEST SERVICE
    100Mbps 20Mbps
    Fibre
    pic
    Unlimited data
    No contract
    contract
    from $79.95 select
NOW
9.2

total

  • Reliability 9.4

  • Speed 8.9

  • Support 9.8

  • Features 8.8

  • Value 9.0

Average from 18 reviews

Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

We can provide phone and broadband services across most of New Zealand, with dedicated customer hubs and techpserts in Hawke’s Bay, Tauranga, Rotorua, Wellington.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

NOW
9.2

total

  • Reliability 9.4

  • Speed 8.9

  • Support 9.8

  • Features 8.8

  • Value 9.0

Average from 18 reviews

Simon Brash13th August 2018

8.2
Reliability
10
Speed
8
Support
8
Features
7
Value
8

All round pretty great! I never had to interact with them.

I don't remember my service ever going down.

Pros:

Reliable. Cheap when i signed up but other companies ended up catching up with them.

Cons:

No perks

Lyn Chatfield28th June 2018

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

This has been a great experience.

Pros:

Quick response to emails.
Portal for easy payment.
Instant support.

Cons:

Nil

Kay Miller26th June 2018

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

Absolutely fabulous service. Chased Chorus to sort out the Fibre connection to the house. Ever since have had seamless and prompt service.

Pros:

They answer the phone and emails promptly!!!! I emailed a change at 7.45am, they rang me back at 8.55am - yes - same day!!
I have never to adjust from limited to unlimited to cater for guests and it was so easy to do. The additional messaging and free national calls have meant that I am much more connected to my family than ever. Moving house and NOW is coming with me. ...read more

Cons:

None :)

Paul Polu14th June 2018

9.2
Reliability
10
Speed
9
Support
9
Features
9
Value
9

Great service and value for money

Wendy Reading13th June 2018

9.6
Reliability
10
Speed
9
Support
10
Features
9
Value
10

NOW awesomeness at it's best....Thanks for matching a competitor... like keeping it local :)

Wendy8th June 2018

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

Absolute awesome bunch, we changed to Now as Vodafone good as useless, Now came & installed the internet, phone made sure we happy before they left, WOW, they deserve our business

Pros:

Good deal for money, on time for service, values the customer

Cons:

None

Pauline8th June 2018

9.8
Reliability
10
Speed
10
Support
10
Features
9
Value
10

Excellent prompt and local service.

Pros:

Local. Actually talk with real people

Cons:

None.

Katherine Beech8th June 2018

9.4
Reliability
10
Speed
7
Support
10
Features
10
Value
10

I've been with NOW formerly Airnet for about 10 years. I've never had any trouble with my account, communications/enquiries etc.

Pros:

Value for money I think my plan is one of the best around. I like dealing locally too.

Cons:

none.

Cassandra6th June 2018

9.6
Reliability
10
Speed
9
Support
10
Features
9
Value
10

We've been with Now for over 2 years and I would say they're Bay far the best Internet provider we've been with!

Pros:

Most importantly their Customer service is top notch! Quick response times to emails and calls, they've even reached out to us to offer savings based on our usage and recommended other plans. Their staff are very friendly and easy to deal with. Only time I've had an issue resulted in me realising I hadn't turned my modem on at the wall so wasn't even their fault! Thanks for being awesome we will be sticking with you guys :) ...read more

Cons:

Ahhhh none!

Michaela5th June 2018

10.0
Reliability
10
Speed
10
Support
10
Features
10
Value
10

I don’t know why anyone would go elsewhere. They answer the phone straight away. Their prices are low. They are friendly. They don’t even have hold music because you never have to hold! I’ve been with this company since the beginning so I’m a fan.

Pros:

Cheap broadband. Always answers calls. Local. Friendly. Available via social media. Never have outages.

Cons:

No cons.

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