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Spark Broadband

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Spark Broadband
5.3

total

  • Reliability 5.8

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.4

Average from 161 reviews

Digital technology can make a significant, positive impact on our nation's social and economic wellbeing – enabling stronger, safer, more connected communities (even in the most remote rural areas), opening more opportunities for our children (regardless of their socio-economic backgrounds), and improving health outcomes for New Zealanders of all ages and walks of life.

It can enable Kiwi companies to compete - and win - on the world stage and become smarter, more agile businesses by harnessing all the benefits of new technologies such as Cloud services and the Internet of Things.

Spark's success is dependent on our customers in one key market: New Zealand. That's why we're passionate about using technology to be truly useful to our customers, helping make our country better and enriching the lives of all New Zealanders. We want to be the most valued brand in the home, and the most trusted partner for business. 

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

Spark Broadband
5.3

total

  • Reliability 5.8

  • Speed 5.7

  • Support 5.0

  • Features 5.6

  • Value 4.4

Average from 161 reviews

Ross Fountain13th August 2018

5.2
Reliability
8
Speed
4
Support
5
Features
5
Value
4

Changed as I can get more for less from another provider

Jane10th August 2018

6.4
Reliability
7
Speed
7
Support
7
Features
7
Value
4

$125 for vdsl and a mobile on the $39.99 plan what sticks in my craw is the 20c per call to your voicemail for the mobile.

Pros:

Works network was ok not too bad for VDSL

Cons:

comes down to what the cost is

Manya8th August 2018

8.4
Reliability
10
Speed
10
Support
2
Features
10
Value
10

Very good service but poor customer service, been with Spark for 5 years as a loyal customer but did not want to retain me as customer when I asked to get some good deals, was told that i can switch to other provider

Lynda12th July 2018

3.6
Reliability
3
Speed
2
Support
3
Features
7
Value
3

Horrid and slow, would never use them again.

Pros:

Their invoices are regular...funny that
Lightbox comes with it

Cons:

Slow, very slow
Isn’t reliable
Some days struggling to stream YouTube on fibre. A joke

Rishelle Brown7th July 2018

2.8
Reliability
1
Speed
1
Support
7
Features
4
Value
1

Broadband is slower than dial up speed

Pros:

Well known company

Cons:

Almost unusable

Fran Schack3rd July 2018

8.2
Reliability
10
Speed
10
Support
8
Features
7
Value
6

I felt that Spark was very high priced and that was the reason I wanted to change providers. Whenever I went into their Dunedin office with a question, there were long line ups waiting to be served and I never had the time to wait.

Pros:

They were quite reliable, but you had to wait for service.

Cons:

Price..

Tony2nd July 2018

4.0
Reliability
6
Speed
5
Support
1
Features
7
Value
1

Expensive. Customer service appalling. In three months. I've had to spend 8 hours on the phone with them to sort out continual issues with billing. Torrents were really slow.

Pros:

No stoppage in service.

Cons:

Expensive. Customer service appalling. In three months. I've had to spend 8+ hours on the phone with them to sort out continual issues with billing. Torrents were really slow.

T K30th June 2018

4.4
Reliability
3
Speed
5
Support
2
Features
5
Value
7

Poor reliability of speed. Customer support not helpful.

RN Farrer29th June 2018

4.8
Reliability
7
Speed
5
Support
4
Features
5
Value
3

Hard to get hold of and local store, not a great deal of help.

Pros:

Good coverage.

Cons:

expensive when compared with other providers. Changes in rates not allowed in plan

Brenden24th June 2018

7.2
Reliability
8
Speed
7
Support
7
Features
7
Value
7

Speed is an issue sometimes but overall pretty good

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